Mocca Ground Wood High Fire Pit (Smoked Oak Base)

OUR FAST DELIVERY SERVICE

• All day delivery (8am–6pm)
• Two-hour delivery notification
• Track & Trace your delivery online
• Delivered on a pallet to the kerbside

We offer a flexible named day delivery slot and we will contact you to book a delivery date that's convenient for you. Please double-check the contact details you enter at the checkout. If there is a delay in getting hold of you then delivery may take a little longer.

Please make sure you or someone on your behalf is there to accept delivery on that date or a redelivery charge of £75 will be applicable. 

UK DELIVERY – ORDERS UNDER £50

Express Tracked Delivery – £6.95
Delivered in 1 to 2 working days

DELIVERY TO ENGLAND & WALES – ORDERS OVER £50

Economy – FREE


Delivered in 10 to 14 working days

Premium – £49


Delivered in 1 to 2 working days

Weekend Delivery

Saturday delivery may be available depending on the area in which you live. Please contact us for a quote as this can cost in excess of £100.

DELIVERY OUTSIDE ENGLAND & WALES – ORDERS OVER £50

Delivery to places outside of England and Wales will incur an additional delivery cost. Below are the estimated prices of delivery based on one pallet of furniture.

• Scotland £99

• Scottish Highlands & Islands £149
• 
Northern Ireland £199
• 
Isle of Wight £199

• Isle of Man £199

• Channel Islands £19

EUROPE & INTERNATIONAL DELIVERIES

If you need to ship your furniture to Europe or Internationally, please contact us and include the item(s) you are interested in and your shipping address. Our team will respond to you as soon as possible to advise as to whether we can help.

You can be sure that our furniture has been designed and crafted to the highest standard, giving you confidence and peace-of-mind when buying.

Manufactured using the finest quality materials which are constructed by skilled, experienced craftsmen to create an exceptional standard of furniture that is designed and built to last. That is why our products come with a 5-year guarantee, which covers the manufacture, durability and design of your selected furniture.

Customers do not need to register for the guarantee to be valid. However, proof of purchase will be required should any claim arise.

Our furniture is guaranteed for 5 years with a valid proof of
purchase from the original buyer against any manufacturing or material defects. This guarantee does not cover damages that arise from:

Any furniture or products used in a business or commercial environment unless otherwise agreed beforehand

Damage resulting from improper assembly or set up, misuse, negligence or normal wear and tear.

Cushions, covers and glass are guaranteed for a period of 2 years from the date of purchase.

We hope you'll love our furniture as much as we do. We have thousands of happy customers worldwide who enjoy our beautiful furniture which looks good year after year, even in the most challenging weather that the UK has to offer. To give you peace of mind when buying from us, we offer a no-fuss 14-day return policy as laid out below. You can contact us to discuss the options available.

We recommend checking your item(s) over as soon as you receive delivery to make sure there are no faults or damage that may have occurred during the delivery. If you do find anything then please contact our team straight away and send us photos of the issue so we can assess the damage and arrange either an exchange or a refund, whichever you prefer. If we aren't notified of any damage or fault within 30 days of delivery of the item(s) then we cannot offer an exchange or a refund.

DAMAGED OR FAULTY ITEMS

We ask that any faults are reported within 48 hours of delivery to ensure we can authorise a replacement or a refund without delay. If it is later than 48 hours, then our quality control team may need to investigate the cause of the damage to determine if it happened prior to delivery. If your item(s) are damaged or faulty upon delivery, then you have a few options to resolve this.

Within 14 days of delivery:

• We will send you an alternative product of equal value for free and collect the unsuitable item on a day that's convenient for you
• We will collect the faulty item and give you a full refund including the original delivery charge.

Within 14–30 days of delivery:

• We will send you an alternative product of equal value for free and collect the unsuitable item on a day that's convenient for you
• We will collect the faulty item and give you a full refund in the form of a credit note including the original delivery charge.

CHANGED MY MIND/NOT SUITABLE

Less than 1% of customers last year returned an item as unsuitable so we are confident that you'll be very pleased with your order. However, if the item is unsuitable then the following options are available to you.

Within 14 days of delivery:

• We'll send you an alternative product of equal value (subject to a collection charge*) and collect the unsuitable item on a day that's convenient for you.
• You can return the items to us, packaged and suitable for resale and receive a full refund for the cost of the item (no refund for cost of delivery).
• We can arrange collection of the items with a refund (the cost of collection* will be deducted from the refund). The items must be packaged and suitable for resale.

Within 14-30 days of delivery:

• We'll send you an alternative product of equal value (subject to a collection charge*) and collect the unsuitable item on a day that's convenient for you.
• You can return the items to us, packaged and suitable for resale and receive a refund in the form of a credit note.
• We can arrange collection of the items with a refund in the form of a credit note (the cost of collection* will be deducted from the refund). The items must be packaged and suitable for resale.

*The cost of collection may vary depending on the size and quantity of item(s) and where you are situated. Please contact our team who can calculate the collection charge and arrange the return with you.

You are covered by our 5-year guarantee, which guarantees the aluminium frame, the rattan and the feet for 5 years from the date of purchase.